Established 2009
Specialists in the RV Market SINCE 2009
Click below to see how I have helped other Owners & Hirers
Owners are responsible for paying ASSESSMENT FEES at a workshop or also any other repair costs plus STORAGE costs while their vehicle is being stored.
Vehicles will NOT be released to you or a Hirer before these payments are made to the workshop.
NZRA (Roadside Assistance) as part of their process, pass on the Owner's details to the Service Workshop.
As soon as you hear from the Workshop after referral from NZRA or your Hirer you should contact the workshop to discuss these matters. If the Workshop goes ahead with assessment without your approval or have charged you unknown repair or storage fees, then that is a discussion you must have only between the workshop and yourself.
It is NOT Camplify's responsibility to inform you about such assessment, storage or repair fees, as they are not a part of this discussion.
General Exclusions - Owner
Battery Replacement: If a breakdown is due to a fault with your RV starter or house battery and it cannot be recharged because it is unserviceable or fails a battery test, the battery will be replaced at owner’s cost and owner will also be responsible for the costs of calling out roadside assistance.
Garage Work and Parts: The cost of any garage work, parts, or specialist resources are not part of roadside assistance and are excluded.
Tyre Faults: The owner will be responsible for the costs of calling out roadside assistance for tyre faults if the vehicle is not carrying:
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a serviceable spare tyre;
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the tyre repair equipment provided by the vehicle’s manufacturer, or
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a locking wheel nut key.
Second Recovery: Roadside assistance cover towing to our roadside assistance providers closest suitable repairer (subject to the KM limits). Camplify does not cover any second recovery.
Repeat Breakdowns: Any breakdown relating to a fault that roadside assistance has already attended is excluded if:
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The original fault has not been properly repaired; or
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You have not followed direction after a temporary repair.
Click the 'Owner Camplify' photo below to link with comprehensive information
Hi my name is Stuart@Camplify.
You may or may not be aware that your RV has an issue with your current Hirer.
I personally do the Technical Assistance and Logistics and I am employed by Camplify.
This website is my own company website and is purely utilised as a back up for assistance when working with Hirers, Owners and Service Workshops at Camplify. There is no official liaison between the two companies.
I have considerable experience with motorhome maintenance and have operated my own trouble-shooting business too in the RV market over many years.
My Testimonials speak for themselves in how I can assist you. As many Owners use Whatsapp, then I use this as a very effective form of communication with chat, calls and sharing documents/photos. All information is placed to your Hirer's Camplify booking.
I also have a wide range of personal connections across NZ in the RV/Mechanical industry, although I tend to only get involved as necessary, so as not to cause confusion with NZRA (Roadside Assistance) and involved parties.
Please take some time to review the Breakdown Policy at the above link which gives details of towing entitlements.
If I can assist on any technical or logistics issues from a Camplify perspective, then all necessary details are at my below link:
https://camplifyowner.com
Any other queries should be directed to Member Services at Camplify.
*Need your vehicle relocated/towed?*
Please complete our Form below so that we can organise to return your vehicle:
https://rvonroad.co.nz/repatriation
Please tell us if your problem has been fixed or remains unresolved
https://rvonroad.co.nz/problem-solved
https://rvonroad.co.nz/problem-unsolved
Feedback is always important, so if you have time we would appreciate if you could fill in the quick form at the following link: https://www.rvonroad.co.nz/how-did-we-do
Regards
Stuart S
