LOGGING YOUR ISSUE WITH NZRA

You should already have logged your issue with NZRA (Roadside Assistance). If not, please call:

+64 (0) 3 668 1211

option 4.

We will need to wait for a professional workshop mechanic assessment generally to move forward.

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CAMPLIFY BREAKDOWN POLICY

Please note that as per the Camplify breakdown policy below you are able to claim up to 3 x nights of temporary accommodation with a contribution from Camplify of up to a maximum of $150 per night and up to 3 x days of temporary car hire or alternative transport to a maximum of $350 per Camplify Breakdown Policy plus any days you do not have the vehicle are refunded on your booking, pending repair. Receipts to be submitted to customersupport@camplify.co.nz for refund consideration. This contribution does not apply if the issue is caused by the Hirer under the Camplify Breakdown Policy section below.

What do the benefits cover?

The benefits cover towing of the RV as per the Breakdown Policy towing limits, accommodation UP TO $150 per night, and UP TO 3 days alternative transport (this can be hire car, bus, train, plane. It can also mean taxis or Ubers while repairs are being completed, MAX $350.)

What do the benefits not cover?

Hirer

Subject to any rights of the hirer under the Australian Consumer Law, the following exclusions apply in all cases:

• replacing or compensation for spoiled food caused by fridge malfunction or meals purchased due to lack of refrigeration;

• lost bookings/tours/accommodation;

• flights you have booked or missed;

• holiday plans that are disrupted;

• additional campsite you have booked due to battery/power issues;

• booked accommodation you are unable to travel to; and

• loss or inconvenience caused by natural disasters such as floods, cyclone, hailstorm, earthquakes, bushfires or pandemics.

Camplify strongly recommends that hirers take out travel insurance to cover their booking.

How do benefits work for the hirer?

• Hirers have access to 24hr roadside assistance by calling the Camplify no, and selecting the relevant IVR option for the country.

• Once a service provider has attended, if the RV cannot be repaired on site, hirers are entitled to alternate accommodation and/or alternate transport to repatriate out of the breakdown area/tow location, or until RV is repaired and the hirer can continue.

• Once it is known that the RV cannot be mobilised as confirmed by the service provider, Camplify will contact the hirer and owner via email and can assist in next steps.

• Accommodation and alternate transport is booked and paid for by the hirer. The hirer then submits the receipts for reimbursement and Camplify will reimburse as per the breakdown policy.

• Accommodation is UP TO $150 a night for 3 nights. Any additional nights or greater than $150 can be authorised by CS management on a case by case basis.

• The roadside assistance benefits are focussed towards the hirer. In the event of a breakdown the safety and repatriation of the hirer is the first priority.