Established 2009
Specialists in the RV Market SINCE 2009
WHO WE ARE
A QUICK LOOK AT HOW I CAN HELP YOU!
1. I worked for 10 years in a NZ Motorhome company, five years of which I worked in the Maintenance Department and covered all aspects of Motorhome/Campervan componentry and was responsible for preparing vehicles for rental from a maintenance perspective and at a lesser extent at the time in helping Hirers on the road in between maintenance jobs. The other period I was a Supervisor covering all aspects of Vehicle Grooming. So, literally got to know all Motorhomes/Campervans inside/out over many years.
2. In 2009, using my maintenance experience and simply wanting a change, I set up my own Business and contracted to the same company I used to work for and organised all their On Road Services dealing with multi-national Clients renting Motorhomes/Campervans and trouble-shooting a complete range of problems/issues from RV related to increasingly mechanical related.
3. I ran my own Business (and still operating) until 2020 when Covid arrived.
4. During this 2009-2020 period I personally visited many Service Contractors around the country and have got to know many on first name terms and can pick up the phone and talk with them directly, which facilitates jobs being completed quicker. I re-covered the South & North Island in 2024 with contractor visits, which was very beneficial and was able to re-kindle relationships from prior to Covid.
5. I have a substantial list of connections I can draw on around NZ who can assist you, many I have known for years and on first-name terms. These are both in the Mechanical and RV areas.
6. I talk directly with a Tow Company Owner who also has many vans on Camplify who can assist in all manner of ways where there are problems.
7. Since my working in the RV company days I have a personal contact that operates a relocation company with 60 + drivers. We talk regularly and can organise a variety of different situations.He has a commercial account with Ferry Companies and knows the Ferry Loaders personally and can get things done which others cannot.
8. I work closely with NZRA which is one of the largest Roadside Assistance companies in NZ and can pick up the phone and talk with the person who is in charge and get things organised.
9. I have many specialist RV workshop connections and know many for a long period of time and on first name terms.
10. I have combined my Maintenance/Mechanical experience with the ability to set up all the technology with my own designed websites etc. and a whole variety of Forms to facilitate prompt solutions.
11. There is nobody around anywhere that has this whole range of niche experience over such a long time. I trouble-shoot by using my experience and patiently find solutions to issues which can only occur due to my large connection database.
12. For the last nearly two years I have worked for Camplify and the synergy has worked very well with the remote working scenario having a positive outcome. I like to think that the combination of all the experience has a positive outcome for both Hirers and Owners and am always happy to work patiently towards an acceptable solution for all parties.
13. I am pleased to help anybody with a positive and patient attitude in working towards a solution for an issue. Bad Attitude, arrogance, complaining of any kind and I respectfully will cease to offer my experience and a call will be cut short!
Stuart Smith
Rvonroad Limited Company Director
Rvonroad Limited is in its 15th year of business. The sole director of the company is myself, Stuart Smith.
Born in the UK, where I spent many years of my life before emigrating to New Zealand, where I have lived for over 30 years.
I am married with a grown up family and live in a rural Town (Rangiora) just outside of Christchurch on the South Island.
I have had a varied career, however the majority of my time in New Zealand has been spent in the RV industry.
My start in the industry was simply to do some physical work for a short period, solely to lose some weight...my thinking at that time being that I may as well earn a few dollars while losing some weight with a manual type position.....so I applied for a position which was advertised in the newspaper and started as a Motorhome Groomer.
After starting with preparing/grooming of motorhomes I was then made Supervisor, progressing to motorhome/campervan maintenance by default when there was nobody else to do this job, so it was a question of learning quickly.
My experience covered every aspect of motorhome maintenance including hot water/heating systems, fridges, drainage, toilet cassette operation and minor repairs etc.
A varied selection of other jobs incIuding customer shuttle driving, motorhome driving (from small to the largest) /relocations plus regular dealing with clients and I ended up staying with the company for nearly ten years.
Due to the inherent entrepreneurial side of my character, I spotted an opportunity to work for myself. With the timing right and having lost some enthusiasm after so long time in the same employment, it was felt a fresh change was needed.
A proposal was made to the company to look after their rental clients and answer all their queries and arrange repairs while they were out on the road in NZ, an area which was sadly lacking in the rental area. This was quickly accepted by management...as it was a job that nobody in the company wanted to do, you needed maintenance experience, and this was a very important part of customer service.
So, in 2009, Rvonroad Ltd. was incorporated and we are now into the 15th year of providing a consistently top quality service to RV companies and continually expanding our base of connections across New Zealand.
We see personal connections with service workshops as being key in resolving issues for Clients on the road and for this reason we have over recent years travelled across NZ personally visiting service contractors and know a lot of the key ones personally and can pick up the phone and speak with them on first name terms. Nobody else in the industry has ever done this and this gives the uniqueness to the service which is offered. People do things quicker for people they know rather than just a call centre calling into them.
In actual fact the combination of 10 years in maintenance experience, setting up and running a trouble-shooting business with all the website technology/forms etc. sicne 2009 is totally unique anywhere in the RV industry globally and this is an extremely niche service.
In February 2020, Covid 19 entered NZ and within around six weeks the tourist industry shut down and we were advised by our contracted company there was no requirement for our services. We then proceeded to have around three years in the wilderness with a non-operating business.
In the first half of 2023, when things were just starting to pick up again, it was thought we should look and see the next step for the company.
Looking around the related adverts we saw that an Australian company (Camplify) was looking for someone to assist with their clients. Within around 48 hours I was employed by Camplify to assist with their On Road Services. Now in 2025, I have refined personal systems to offer a quality service to Hirers and Owners and repeating what I did on a self-employed basis.
I have a patient way of working through problems to get the best solution with NZRA, the roadside assistance company, and my personal connections and of course having done this for so long it is rare that there is no solution at all.
I deal with Hirers and Owners who are calm and patient and work on a friendly and calm basis to assist in sometimes stressful situations. I have zero tolerance for anyone with an attitude, bad language, demanding etc. and will respectfully advise such people that I am unable to assist them and direct them back to the Rental Company.
We are totally set up for home working and also work on a mobile basis to allow me to get out of the Home Office...very necessary to get out and meet people!
With the introduction of a fully featured mobile 'call-centre' like phone system, we are now scaleable at any time we require.
We have also introduced a range of Online Forms including Follow Up, which now puts us in an even more professional position for dealing with Clients.
We also have a large amount of Testimonials over the years for our service from a whole range of multi-national clients, the most recent we put on our Testimonial link.
My personal spare time activities are mountain biking, which I fit in most days and gym work. These being essential for overall well-being, due to the job being office based.
I am also a main Lead in setting up the Neighbourly website in our local Community area and to this date have the highest (and still growing) introductions to this Community website. I also am the sole admin for a local Facebook Group which I personally set up and has nearly 12k members.