Hi, my name is Stuart from Camplify.

I am sorry to hear you have an issue with your RV.

NZRA Roadside Assistance will be your first call to make to log your problem, although you have likely already made this call and we have seen their Case report. Their number is +64 3 668 1211 option 4.

I personally do the Technical Assistance and Logistics in NZ and I am employed by Camplify (my Camplify email is ssmith@camplify.com.au)

This website is my own company website and is purely utilised as a back up for assistance when working with Hirers, Owners and Service Workshops at Camplify. There is no official liaison between the two companies.

I generally do not interfere with NZRA Roadside Assistance, so as not to cause confusion, but am here in the background to assist as required from a Camplify perspective and will be pro-active if it is deemed necessary in certain cases.

If my assistance is required I will need more information from you to decide the next action, so please complete the Form at the following link: https://www.rvonroad.co.nz/camplify-help-register

I have considerable experience with motorhome maintenance and have operated this, my own trouble-shooting business too in the RV market, over many years.

My Testimonials speak for themselves in how I can assist you. As nearly all Hirers use Whatsapp, then I use this as a very effective form of communication with chat, calls and sharing documents/photos and is very effective in achieving in an effective solution. All information from the Whatsapp chats is placed to your Camplify booking.

I also have a very wide range of personal connections across NZ in the RV/Mechanical industry, although I tend to only get involved as necessary, again so as not to cause confusion with NZRA and involved parties.

If I can assist on any technical or logistics issues from a Camplify perspective in a calm and patient manner* then all necessary details of how I can and cannot assist are at my below link:

https://camplifyhirer.com






As outlined in the Breakdown Policy, which we recommend you review, you're entitled to:

* Up to 3 nights of alternative accommodation (up to $150 per night), and
* 3 days of alternative transport (up to $350).

Camplify requires tax invoices for accommodation and transport expenses. This also covers if your vehicle cannot be fixed up to the time you return home in NZ (up to the maximum times/amounts above). All invoices and request for refunds should be sent to customersupport@camplify.co.nz quoting your booking and registration numbers.

In the case of a mechanical breakdown during your hire, Camplify will refund any unused hire days from the date of the breakdown, once a determination of fault has been made.










*LOCATION SHARING*

It would also help if we know your exact location.

Either share by Google Maps and click your profile image and choose 'location sharing' and send the link to +64 21 029 02335 by SMS or Whatsapp

OR

Click the paperclip symbol in Whatsapp and select 'location sharing' and share by SMS to +64 21 029 02335
 








Before you leave your vehicle please click the above photo to securely send photos through to us for uploading to your Camplify booking.









If you are stuck and needing temporary accommodation or alternative RV or rental car then the below links may be useful:

https://www.rvonroad.co.nz/helpful-stuff

https://www.rvonroad.co.nz/rv-car-rental-booking












Please tell us if your problem has been fixed or remains unresolved 

https://rvonroad.co.nz/problem-solved

https://rvonroad.co.nz/problem-unsolved

https://rvonroad.co.nz/problem-fixed

Feedback is always important, so if you have time we would appreciate if you could fill in the quick form at the following link: https://www.rvonroad.co.nz/how-did-we-do

Please note we cannot assist with any refund requests post-hire and all these or other questions relating to your hire should be directed to customersupport@camplify.co.nz quoting your Booking and Registration numbers.

Regards

Stuart S